Outsourcing Practices and Organizational Performance in Rwanda: A Case of Ampersand Rwanda Ltd

This paper examined the effect of outsourcing practices on performance Ampersand Rwanda Ltd in Rwanda. The specific objectives were to determine human resource Ltd, assess accounting organizational and establish maintenance Ltd. target population was 287 sample size 182 respondents using Yamane formula. study used simple random sampling purposive choose respondents. researcher collected data questionnaire, interview guide desk review from reports. descriptive (frequency, percentage, mean standard deviation) inferential statistics for statistical (correlation regression analysis) information while qualitative analyzed content analysis terms themes subthemes. Findings activities indicate strategic management at a 4.333, service development 3.666, operational services 4.000 have been outsourced as activities. For management, there positive insignificant relationship between cost efficiency (=0.049, p=0.41), profitability(r=0.074, p-value=0.233). A significant leadership sales (r=0.231**, p value=0.006), rising investment (r=0.159**, p-value=0.043), with net profit (r=0.174**=0.014). Results demonstrated 3.33, resources 4.400, 4.00 adopted by There are correlations found finance (r=0.215, p-value=0.048), profitability (r=0.512, p-value=0.036). Human insignificantly associated efficiency. is correlation (-0.523*, p-value=0.031). that security (mean 3.833). Outsourcing work force 3.333), cleaning 2.833) adopted. Significant established (r=.167*, p=.078), productivity (r=0.393, p-value=0.000), (r=0.560*, p-value=0.056). negatively efficiency) r=.050*, (r=-159*, p=.093), but it positively correlated profitability). recommended need rely primary activities, revise its policies. firm should adopt increase flexibility reduce weaknesses, which can be an appropriate activity. Keywords: Accounting Finance Outsourcing, Maintenance Cost Efficiency, Operational Practices, Organizational Performance, practices, Productivity, Profitability